The Operational Portal (OPS Portal) is an online platform for airlines and ground handling service providers (GHSPs) providing access to a range of operational standards on different ground handling requirements. The portal also facilitates the exchange of operational information between stakeholders. 

Currently, the Operational Portal includes the following industry standards:

  • IATA Ground Operations Manual (IGOM)
  • Airport Handling Manual (AHM) Chapter 1110
  • Airport Handling Manual (AHM) Chapter 6
  • Cargo and Mail Handling (GOSM-CGM)
  • IATA Cargo Handling Manual (ICHM)

Overview and Important Information

One of IATA's key priorities is to drive further standardization of ground operations processes, with a primary focus on reducing risks in ground operations. Through this portal, users can:

  • Conduct self-assessment gap analyses
  • Declare compliance of their operational documentation with industry standards
  • Exchange operational information
  • Post any variations against industry standards

Benefits of using the OPS Portal

  • Simplified verifiable communications with traceable notifications between airlines and GHSPs.
  • Real time updates to the industry standards are immediately published on the portal.
  • Benchmarking comparison function enables a digital gap analysis between industry standard requirements, and the manuals used by airlines and GHSPs.

About the Operational Portal and Industry Standards

Getting Started

 

Performing a GAP Analysis

 

OPS Portal Groups

 

Guidance and Policies

 

 

OPS Portal Features

  • Notification function: communicate information about your variations and update all partners in real time.
  • Gap analysis: benchmark your procedures and monitor where they differ.
  • Variation report: facilitate the identification of variations from the industry standards and share them with your business partner.
  • Dashboard: get insight on your performance, with customizable reports and charts.
  • Accounts Management: keep your data confidential, telling only those who need to know.
  • Always up to date: receive the latest changes to the industry standards as they’re approved.
  • Easy to manage: assign different roles within your organization.
  • It's free: sign up today.

> IATA OPS Portal User Guide (pdf)

> Guidance for Gap Analysis (pdf)

> IATA Customer Portal account User Guide (pdf)

OPS Portal Training Webinars

 

> OPS Portal GHSP Training Webinar (Recording)

> OPS Portal GHSP Training Webinar Q&A (pdf)

> OPS Portal Airlines Training Webinar (Recording)

> OPS Portal Airlines Training Webinar Q&A (pdf)

Sign up for the OPS Portal now